Tep Wireless – The worst thing ever

October 27, 2013 in Cheese-offs

In my entire 9 years of blogging experience, i have probably lost my cool several times and ranted about a few individuals who ruined my day. But never had i been so angry at a company before that i actually contemplated to publicly shame it. That’s how angry i’m feeling right now.

If you stumbled upon this blog site by googling the review of Tep Wireless service, congratulations. You just saved yourself lots of heartache and trouble. let me summarize it for you.

1. The device rarely works (a simple googling around and you will find tons of angry users). 

Example: this blog post

2. If it does, you are one very very very lucky person and likely will go to heaven too.

3. If it doesn’t, be very sure that it is going to ruin your holiday AND you will never see your money ever again.

4. You may as well throw the money on a random Roulette number now, because even that is a better gamble than this.

 

If you have never heard of Tep Wireless, here’s my very long story. The short story is never ever ever let them have your money. Period.

So this Tep Wireless thing is a pocket wifi that (supposedly) helps you stay connected to the internet when you travel. It is a UK based company. I’m sorry to all you English people, but this is indeed the shittiest company i’ve ever encountered.

I have always rented pocket wifi devices with a Japanese company when i travel to Japan. They were super fast, super long lasting (battery) and it saves my life. So in May early this year, the danna and i were going for our Weddingmoon, so i searched around and looked for a pocket wifi device too in Europe, since we were traveling to multiple countries.

And from the day i rented it and paid with credit card, everything could possibly go wrong went wrong.

 

 

My plan was to have it delivered to Santorini (our first destination), and then return it when we travel to London towards the end.

First of all the device never arrived on time. Amie from Sunrisegreece had to make frantic phone calls to make sure we get it before we left Greece. In the end i had to collect it from Athens airport, with the help and trouble of many people.

So my rental period was delayed, i sent and email to explain the situation, and they promised to adjust the rate accordingly. (But of course, they never did.)

 

Fine. So i got it, and i was excited to use it. It worked.

We flew to Rome, and it worked okay (so-so coverage on certain areas). The package that i signed up for was a cheaper one that gives me a 150MB of data daily, capped at 5GB throughout the rental period. I reckon that would be enough for us to just google for some travel tips occasionally, as i could always do the heavy updates (blog/Instagram) at night using hotel wifi. And that alone already cost me something like RM700.

On the third day, we arrived in Venice. The device did not work anymore. I restarted and troubleshooted etc etc, to no avail. In the end i had to make long roaming calls from Italy to UK to find out what happened, and apparently i hit data limit of 5GB within 3 days. (?!?!??!)

It was shocking to know, since they website say they will send you notification emails when your data is at 70% and 9o% limit respectively, so you can opt to upgrade your data plan.

Anyway, desperate, i called them to upgrade my device to unlimited data plan, which i had to pay another extra RM400 or so.

The device then work okay until Barcelona, it just completely stopped working. Since it is on unlimited data which i just freshly upgraded to, it’s impossible i hit the limit again.

(After that they explained to me it was a major network problem that affected many other users. As you can see in the email conversation below. How reliable.)

It took me yet several roaming calls to them to troubleshoot, to absolute no avail.

In the end i decided the device is just simply shitty, and returned it when i went to London and bought a local sim card instead.

That was the end of having the device which didn’t work more than it did. Went all the way to Paddington to return the device personally, in case the Auto-Return envelope gets lost or they just refuse to acknowledge having received it (can you believe it? They don’t use registered mail so there’s no way you can track).

 

 

 

During my 3 weeks of travel, it only worked half the time, for the RM1000+ i have paid.

So naturally when i returned to Malaysia, i sent the team an email explaining the situation.

And on 24 JUNE, they agreed to give me a refund, AFTER my constant pestering via email.

 

 

Keep in mind. The first refund promise was made in JUNE, 2013.

 

 

Then…

After more than a month.

 

They replied.

 

 

They wanted to pretend dunno about the refund again and wanted to offer me a free (shitty) rental for my next trip.

 

 

No reply for a week.  

After one week, they finally replied.  

 

I replied. Was being really really patient about it.

 

After a few more follow-ups, they finally, for the first time, confirmed a refund date. I was really relieved.

 

 

No joke. My trip certainly was shittier as a result.

And then the so-called Friday has passed. No news for another week. 

 Cannot believe i was still being so civilised. And then guess what they replied me with?

 

 

Finally i flipped. No matter how nice a person i tried to be, there’s no reason i should put up with this bullshit. And for the first time i was being stern about it.

 

 

And then they made me a promised, which was a refund by NO LATER THAN 20 SEP.

 

 

I was sort of relieved again. 

 

 

And then, 20 Sep has passed. No news. I checked my account. No refund. However, they sent me an email asking if i did a charge-back on my credit card.

 

 

“We must verify this before issuing the refund.”

What they really meant was,

“We must verify that this idiot didn’t ask her bank to charge us back, before we could fuck off for good and ignore her HAHAHAHAH”

 

I replied .

 

And that was the end of it.

 

 

 

 

 

 

I sent a few more emails to chase them after that, no reply whatsoever.

 

The moment they knew i didn’t charge back my credit card, (which is long expired by now, i can’t do anything about it with my bank), they just totally disappeared into thin air.

 

Just like they said (in the email):

Oh and when it does not, rest assured you will never hear from them ever again.

 

 

I tried calling the center, nobody ever picked up the phone call. I left messages on their FB page multiple times. No reply. (I suspect they also deleted my “nasty comments” on FB.) I decided i couldn’t waste even one more cent on this shit company with all that international calls.

I lost all hope now, not even expecting my money back anymore, but i won’t let a total fraud like Tep Wireless to get away either.

 

This is their Facbook Page.

Do me a favor and help report the page as scam.

 

I am really, really, REALLY appalled at the existence of such unethical company. Unbelievable.

Let me know if you know any other way to report such total fraud.

 

Thank you.

 

 

 

 

UPDATE:

On 29th Oct 2013, i got my refund. You can read the second blog post about Tep Wireless here.

 

Stored in Cheese-offs | 96 Cheesed

96 responses to “Tep Wireless – The worst thing ever”

  1. Lita says:

    reported. Asshole company. =(

  2. prav says:

    hey, you might have found this by googling, but just in case:nnhttp://www.ombudsman-services.org/what-are-you-complaining-about-os.htmlnhttp://www.adviceguide.org.uk/england/consumer_e.htmnnhope this helps!

  3. Rikajue says:

    Wow, it’s a bullshit company alright. Scanned their FB page, all praising the company. Checked their website, what’s with the repeated testimonial even, too many unhappy customers versus happy ones? Haha.. Great post, Cheesie!

  4. Hani says:

    Cheesie! Did you realise that they changed their names multiple times? Weird haha

  5. Tutulee says:

    I guess with many negative remarks found at Travel Advisor site, and your post, no doubt they are craps

  6. Stella says:

    Wow, I can’t believe they gave so much bullshit only to “disappear into thin air” after that. I already reported their Facebook page as scam!

  7. Cheesie says:

    Thank you so much!

  8. Cheesie says:

    Thank you so much. Yea I’m still super angry as of now. RM1000+ gone. Just like that.

  9. Cheesie says:

    No I haven’t and I will have a look. Thanks a lot.

  10. Cheesie says:

    Yea actually I did see some negative comments when I was browsing their FB page a while ago, they promptly just deleted them!!!

  11. Cheesie says:

    Really? I didn’t realize. How did you find out?

  12. Cheesie says:

    You googled around too yea? Thanks for looking into this. Won’t get my money back but at least more people are aware about it now.

  13. Tyler says:

    Hate this fraud companies that are popping up like wild mushrooms these days, reported!

  14. Anonymous says:

    Reported! Feel so angry for you rm1000+ wasted like that!

  15. Cheesie says:

    I know right!! I was so angry I wanted to fly to London to slap some people.

  16. Cheesie says:

    Thank you! Appreciate!

  17. joan watson says:

    this is the director/founder’s twitter account:nhttps://twitter.com/tomasmendoza

  18. Cheesie says:

    Oh thanks for the info!! I had a look, seemed like he didn’t post anything related to Crap Wireless.

  19. Nini says:

    Reported!

  20. aii says:

    sharing this to spread awareness

  21. TenshiChn says:

    Hi Cheesie!nncould understand how that stupid wireless could ruin your holiday. Could you recommend rental for wireless to be used in Japan? Thanks!nnhttp://tenshichn.blogspot.com/2013/10/013-lunch-at-simple-life.html

  22. Anonymous says:

    n

  23. Syazana says:

    I don’t usually do things like this… but I don’t like companies like these… I’ve reported their fb page =)

  24. Angela says:

    reported! i hate this type of companies. i hope they get what they deserve!

  25. maguro says:

    Wtf? Rm1000 wasted on crappy service and lousy wifi? And dissapeared when ask for refund? Must report!

  26. Loma says:

    The worst part is that those companies end up ruining your mood, your day and your honeymoon! You did good by posting this, Cheesie! Even tho you wasted time and money on them, this post will alert lots of people! Thanks for sharing it!

  27. Katie says:

    I really like how you actually seem so calm with the company. Usually when I travel I’d just buy a local sim it’s way cheaper

  28. Fion says:

    Reported.

  29. Amie says:

    Can’t believe we went to all that trouble for such a scam…. Reported them too, hope try refund you soon……!

  30. Freya says:

    Reported! Also, since it’s a UK based company you could consider reporting them to the Insolvency Service or Companies House https://www.gov.uk/complain-about-a-limited-company I hope you can get your money back, or at the very least they get what’s coming to them!

  31. Anonymous says:

    http://www.econsumer.gov/english/report/overview.shtmnNot sure if you have found this but I noticed there are couple of others that have linked you to the ombudsman and other services so this is just an additional complaint avenue really but could be worth it – especially since there are many more unhappy users! Hate scammers! Hope everything works out!

  32. rose says:

    god, i hate companies like this! reported. not only did you have to spend money on crap service/crap device but then you had to pester them for so long for them to just disappear? argh so angry for you!!

  33. Yang says:

    Reported!! Omgosh they’re so horrible

  34. Wati says:

    Hi Cheesie, may I know where do you usually rent pocket wifi devices at Japan? I found few company but is still unsure which on should I proceed with. Thanks.

  35. Half says:

    So sorry you had to suffer this. I went through a similar experience, albeit with a different company, and got a similar pattern of responses. I lost patience and reported it directly to my credit card provider, sending proof of the original promise of a refund, and was fortunate to get my money back in full from them. The sad lesson is to never rely on the company’s word and report it at the earliest opportunity – the 1st benefit is your card provider will immediately freeze any added interest whilst it’s investigated. In the event the company do fulfil their refund, you just notify the card provider and all is good. If they don’t, then your card protection should take care of it.

  36. JessicaTan2511 says:

    reported.

  37. JessicaTan2511 says:

    reported.

  38. JessicaTan2511 says:

    reported.

  39. Cheryl says:

    Going on a family trip soon and was planning to rent that device! Thank goodness I read your blogpost or else I might get cheated wtf? What kind of crap service and device is this -_- Hope you successfully get your refund back! definitely reported.

  40. Cheesie says:

    Yea! Just get local sim cards, a little more troublesome but much better!!!

  41. Cheesie says:

    Thank you

  42. Cheesie says:

    Yea mine says I can only make a charge back within 60 days 🙁

  43. Cheesie says:

    I use global advanced communication. Excellent service.

  44. Cheesie says:

    Really unbelievable.

  45. Cheesie says:

    Ya I’m gonna live shorter cuz of this

  46. Cheesie says:

    Thanks so much! I will look into it.

  47. Yvonne says:

    reported! I hope they closed down their company for sure! Scammer!

  48. Yvonne says:

    reported! I hope they closed down their company for sure! Scammer!

  49. Liz says:

    Super horrible… I’m sorry to hear your story. That’s a lot of money. Sometimes shit happen. Better luck will come your way. 😉

  50. Yvonne says:

    reported! I hope they closed down their company for sure! Scammer!

  51. Beatrice says:

    I experienced the same thing in Bangkok. But mine was a local sim card for data and overseas call. It sucks because I only made 1 call back to sg and then thats it, it just couldn’t connect to ANY network at all 🙁 Though mine was a minor case compared to yours, it still sucks cuz it ruined my holidays for the next 7 days so I can totally understand how you feel.. Anw I help you report already!! 😀

  52. XUANLIN says:

    Reported! I purchased a local sim for data back in BKK and it worked pretty ok! although the network there was a G if im lucky, it wasnt too lag. Guess its because there wasnt much users in that area..

  53. Yvemarie says:

    Reported ! Do update us abt it? Wth , isint it like a real company ? Still wanna scam !

  54. Emie says:

    I live in the UK and for a while my mom had to use pocket wifi. The service we used was a different company but the outcome was almost exactly the same as your experience with Tep Wireless (wanted to terminate the contract but they wouldn’t let us, called them a crapload of times, asked them for a refund but they kept dodging the topic until my mom had to raise her voice and yell at them) . No idea what’s wrong with UK pocket wifi companies, lol.

  55. Cheesie says:

    Thank you so much :))))

  56. Cheesie says:

    I hope too! Thanks a lot :))

  57. Cheesie says:

    Totally understand too! Nothing worse than shitty service that ruins your holiday! Hug for both of us haha

  58. Cheesie says:

    Thanks a lot :))))

  59. Cheesie says:

    Yes I will! Thank you so much 🙂

  60. Cheesie says:

    Thanks for the info :)))

  61. Cheesie says:

    Okay!!!

  62. Cheesie says:

    Haha OMG next time I should really just stick to old old SIM cards :X

  63. Jessica Yong says:

    just reported. can’t believe a company like that exist ><nn

  64. QiuQiu says:

    Omfgggg read already damn angryyyy!!!!!!

  65. Mary says:

    Ugh, I’m so angry !!! They are such assholes -.-” I just reported them :))

  66. KY says:

    so much anger in this post.

  67. Anonymous says:

    omg… at least they replied you. i didnt even receive a reply from them now that ive left the UK! it only worked 3 out of the 11 days. their excuse was always that the internet provider is upgrading their services will internet will be down temporarily! i shoult have returned their device, so maybe I could bargain for my money back!

  68. Bluebanana says:

    Reported! I was so angry while reading this even though it didnt happen on me! We consumers, should have our rights too! I hope this despicable fraud company gets what they deserve!

  69. vk says:

    reported. Such atrocious company shouldn’t be around. period!

  70. Stacey says:

    So disgraceful. Reported. So sad you had to deal with this on your weddingmoon. 🙁

  71. Claire says:

    I am so sorry to hear your problems, I had the same with them i then found Vivente Connect, they were great.. i used them in France really good service

  72. Jenny says:

    Tep are absolutely really trying to further there bad service and products and worsen the situation by offering your loyal fans and followers a guaranteed terrible time and losing them all money, even if they offered all of your fans 100% they would end up taking money of the credit cards somehow making up some excuse about overage charges or late returns, whatever you do Cheesie fans and followers NEVER USE TEP NOT EVEN IF THEY OFFER FOR FREE!!!

  73. Jenny says:

    Tep are absolutely really trying to further there bad service and products and worsen the situation by offering your loyal fans and followers a guaranteed terrible time and losing them all money, even if they offered all of your fans 100% they would end up taking money of the credit cards somehow making up some excuse about overage charges or late returns, whatever you do Cheesie fans and followers NEVER USE TEP NOT EVEN IF THEY OFFER FOR FREE!!!

  74. Jenny says:

    Tep are absolutely really trying to further there bad service and products and worsen the situation by offering your loyal fans and followers a guaranteed terrible time and losing them all money, even if they offered all of your fans 100% they would end up taking money of the credit cards somehow making up some excuse about overage charges or late returns, whatever you do Cheesie fans and followers NEVER USE TEP NOT EVEN IF THEY OFFER FOR FREE!!!

  75. JM says:

    Tep are purely insulting all Cheesie fans and followers with there watered down last minute ditch attempt to refund you Cheesie, if you did not have your blog and you were not such a star they would for sure not have given in, as they don`t for 98% of their customers that they owe refunds to, Tep need to be stopped by any means i implore all Cheesie Fans and followers to unite and post blogs and feedback as much as possible all over the net, lets make this go viral gang lets help citizens of the world tostay well away from bad, bad, bad companies like tepwireless previously known as fonmigo before they had to switch names because they were scamming to many people and owing money left right and center, and 2 years on nothing has changed apart from there name! Lets all warn citizens, consumers of the world we wont rest until Tep are gone!

  76. Kay says:

    I know full well just how bad this company Tep work and the dirty little tricks they get up to, my family and myself all went on holiday back in February this year and we rented one of there devices through visit Britain and the device never arrived at our house so we went to our destination with out it and when we got back we emailed them to tell them we wanted a refund and do you know what they did? They claimed they had delivered it anyway apparently someone at our empty house signed for it, we asked for proof of delivery and they never gave it to us instead they charged our credit card again for loss of the device and said it was all our fault!!! total insult they basically scammed us 100% FACT 100% SCAM 100% TOTAL LOSS OVER $450 NEVER USE TEP!!!

  77. KIT says:

    Really feel very bad for you cheesie i imagine they runined your honeymoon how terrible and to top it all off now they want to offer your faithful supporters thance to get ripped off for 50% less what a complete joke!nNever ever let it happen i would take down there reply to you and don’t let them keep posting new reply’s to you they are trying very hard to cover up all the bad comments on here by keep on posting there same generic template do us all a big favor and limit there content and delete there previous posts! just like they do it is your blog site after all is it not?

  78. Chanwon Tan says:

    So angryyyyy when I read this!! Damn pek cek and must report!! If u never post this they will never admit their wrong and refund back for u… Such a bad experience ever and we are sorry for this bad experience! Just hope our help in reporting will let them know how bad they are!

  79. Claire says:

    Really Really angry that you were on your honey moon, this is so un fair for you… i never got a refund, we gave up chasing, they advertised unlimited and it was FUP in small print, never explained to us…thats why we use Vivente now..

  80. YL says:

    This is purely horrid! Social media gone wrong TEP! You just purely ticked off a gazillion potential revenue in Asia, whom by any chance would not be using your 50% voucher. Please look for a proper comms agency to manage your portfolio.

  81. Hani says:

    I find out by reading your post! You screenshot the messages and read them closely 🙂

  82. nomnommatchanomnom says:

    Hi Cheesie, Just reading that made me feel angry! The way that they treated you, and probably way more customers, was extremely unfair and totally repulsive. Seriously what they did was disgusting and nobody should have to deal with that SH-poop.

  83. Klara says:

    Those fuckers. omg. Their reported as scam by me now

  84. Safe Online Shopping says:

    Hi Cheesie, thanks for sharing your painful experience. we’ve shared ur story at our page – https://www.facebook.com/mysafeonlineshoppingnnHopefully there’ll be more people out there who’re aware of this horrible company and report them as well.

  85. joe says:

    Hello Cheesie. I love your post. You are the kind of person who understands the frustrations and joys of international travel. and I totally understand the frustration of dealing with a company like this. that’s why I am at XCOM GLOBAL. We rent mobile hotspots that: 1- actually work, and 2- have a management team that gets it- the customer is right. we have 24/7 support, and we give you your money back for any days that the service gets interrupted by FUP (that’s the biggest issue- literally- people want to use sooo much data! but its OK! we like that. we work with the carriers around the world to override FUPs and keep you connected! I want to offer all of your readers 15% off just to try our service! use coupon code: CHEESERLAND go to http://www.xcomglobal.com Have a great international experience!n-Joe XCOM n

  86. sgrmse. says:

    i think the lesson here is to first research the company’s trustworthiness. in any case, good on your for standing up to them & writing this. surely, it isn’t easy to write bad/negative reviews but sadly, it’s quite necessary in order to save others from the same horrid nightmare of an experience. thanks, cheesie. you’ve earned A LOT of points in my book for this.

  87. Jesse says:

    They stole my money. Tis is definitely a shady company.

  88. Stephanie says:

    I on the other hand have used this service for years and would recommend it to those going to Europe. You XCom employees posting here couldn’t be more obvious!

  89. Helen says:

    Same situation – product did not work, they will not respond to e-mails and in my case when I tried calling their support numbers I got no such number. Still waiting for a refund – never ever again will I use and yes they tried to offer me a free rental. Would have been cheaper to drive to McDonalds and used their free wifi.

  90. Ian Fisher says:

    Thanks for the blog post! I also had a horrid experience with this pitiful outfit. They forgot my order so it didn’t arrive before departure and I had to harangue them to get it delivered to a hotel four days into the trip. It worked but the network coverage was poor and the data usage rate meant it cheered through the data plan far more quickly than it should have. Replies about billing and technical issues were slow. They never offered an apology or compensation for the near non-delivery of the device.nnIn short,choose another provider!Te

  91. Matt says:

    Also was ripped off. Paid months in advance then days before the rental start TEP cancelled it and refused to refund me. Many calls and emails later they either didn’t reply or claimed it would be processed. It never was so I reported them for fraud and my bank for the money back. nnAVOID AT ALL COSTS!

  92. Jonathan Justman says:

    Hi Cheesie and Cheesie’s fan!nnI’m Jonathan, founder of Travel Wifi!nWe rent hotspots with absolutely unlimited internet (only for France), 4G speed!nAnd… it works :)nOur website: http://www.travel-wifi.comnnHope to see you guys soon!nnJonathann

  93. Mark says:

    1) device not at Heathrow when I arrived. Had to wait around on a vacation day for courier to deliver it to me (not to mention the cost of cell phone call with my overseas voice plan)
    2) data usage monitoring does not work, although they advertize it does
    3) after returning the unit via USPS, with delivery confirmation that they received it, they now charged my card $300 for a lost device

    I’m on a mission to take this company down !!!

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