I thought that was the end, right? At least it was the end for me after i got my refund. But for them apparently it wasn’t.
Yesterday i received a call from a stranger number i don’t at all recognize, and it was from UK. The person who called is one of the partners/founders of Tep Wireless, and he called me to apologize again for the whole incident.
He kept saying how sorry he was, and how he read my blog posts again and realized that they really made a big mistake, etc.
I said, apology accepted.
And then he was all, is there anything else we could do for you?
And i was like, I have received my refund, and that’s good enough for me. Thank you.
And then he made it clearer and said, look, regarding your blog post, it really affected us very much. We are truly sorry, and is there anything we can do so you will take it down?
Well, here’s the thing.
When you google “Tep Wireless”, my blog post was the SECOND result, just right below their homepage.
That’s quite fucked up.
But anyway, the entire first page of “Tep Wireless” result on google is all negative reviews about the company, apart from their own website and Facebook page. They are really in some deep shit, man. And i didn’t cause this to happen. They did. Over and over and over again.
If i google “Cheesie” and the whole search engine is about how shit a human i am, i’d probably wish to disappear from the internet.
That’s too bad. That’s some SEO power i didn’t realize this blog has.
So back to the phone call.
He sounded genuinely sorry (he had to), and explained to me how his company is very new and only have 7 staff. And to be honest, i felt really bad for him.
Of course it would be very awesome to just ask him to pay me 2000 UK pounds and i’ll delete the blog posts. That will probably the most i’ve ever made out of a blog post in my entire blogging career.
You all always ask me for blogging tips?! That‘s how you make money out of blogging, y’all, to delete shit you write about a company. Remember the Singaporean blogger who threaten for hair sponsorship? See, that’s the NEW BLOGGING, y’all.
Anyway, i love my blog posts too much to delete them, and i told him even if i do, there are still tons of shit in the internet about the company, and they will really have to fix their piles of shit one by one from the very bottom.
Newbie company or million-dollar global company, when you fuck up, you fuck up. And you have to fix your shit. What really really pissed me off, was that AFTER they apologized to me, expressed their ultimate remorse and gave me a full refund, they still proceeded to delete Every. Single. Negative. Comment. On their FB page.
ALL of these and many many others? Gone. Leaving the nice unicorn cotton candy sweet comments floating harmlessly to their replying “awww thank you i’m glad you have an AWESOME experience”.
This not how “fixing shit” is.
And that’s how i lost the last shred of respect for this company.
So in the end, he knew that i was adamant about keeping the entry in the internet forever, so he tried to ask nicely if i could do a new blog post about how they nicely settled all my problems. I told him i already did, and there’s nothing else i can say, for i can’t speak for other people, and have no idea if they also fixed other customer’s problems.
So trying his last luck, he requested me to at least link the first blog post to the second blog post (because the people who went to Google and read my first blog post didn’t know how it ended). And i thought that was fair, so i did.
Lastly, while i still feel a little sorry for them, i just hope they are sincere in turning over a new leaf, and it’s their own effort to win their customers back.
What about you? Would you have done differently if you were me?